Loved the whole experience from bungalows to the staff to the food Breakfast was delicious and loved the Samoan dishes eg;vaisalo ,koko alaisa,supo esi,sua masi, Oh the staff from the porter to the receptionist ,restaurant staffs and the cleaners they were fantastic and excellent service We will be back for sure The pool was the best too We loved it that much we extended our stay for another 3 nights !! TV wasn't working during our stay as they were still doing maintenance etc but it didn't bother us at all ,we weren't there to watch TV
Mavez19
September 2024
Comfortable Beds Very Clean Friendly Staff Air con was first class and didn't disappoint Accepted last minute request for late check out
Melzy
Januari 2025
The staff were lovely & helpful at all times
Fausagafou
Februari 2025
The very warm welcome to the Hotel and complimentry drinks, the portering of our luggage to clean cool room that had a beautiful view of the harbour. The friendly and helpful staff preparing our big range breakfast and deloius dinners. Saoloto and other great staff members made our stay very comfortable day and night and around pool. Our farewell song/haka, was a nice touch and much appreciated when we left the Hotel, we will return . - faafetai lava
Henry
April 2025
Lovely outlook, spacious lobby area, and welcoming staff. Beautiful rooms. Pool area was excellent. During my breakfast, felt like too many staff where they tend to fall over each other and get in each other’s way. Coffee / tea area very messy and the utensils for foods were odd as couldn’t pick up food properly. Found a teaspoon for golden syrup for pancakes odd use of utensil and probably not good for cleanliness.
Peter
Januari 2025
Staff are super friendly and go out of their way to help. Reception, porters, front lobby barristas and bar staff are excellent, restaurant crew are attentive and friendly and helpful us to speak the local language, housekeeping are responsive and friendly. The king beds are very comfortable. The breakfast buffet is excellent, 6.30am-10.30am. Barista in front lobby open until 11pm daily. Beauty and massage service onsite. We had a welcome juice when we arrived. Beautiful sunset views. Flexible parking areas. We will stay here again.
Roberta
Ogos 2024
Breakfast - variety was great, a few more selection of traditional foods for overseas guests would be helpful. Enjoyed the different selection each day. We liked the detox and smoothie shots, the hot selection and egg options, the fruit and cakes. Poke was delicious and generous size. The service was friendly and prompt. Clean facilities and grounds.
Jane
Februari 2025
I really liked how convenient the Sheraton Hotel was — it was close to everything I needed and made getting around the town really easy. The staff were very nice and generous, always ready to help with a smile. I also found the room to be very clean and comfortable, which made my stay even more enjoyable.
Maria
April 2025
Loved the staff, always friendly and welcomed you with a smile and greeting you with ‘Talofa’ or ‘Welcome back’. Facilities are nice, have stayed here before. Breakfast buffet was always a treat, great options for food. Our room was serviced daily by housekeeping however only towels, and rubbish would be cleared and changed. Bedding hadn’t been changed throughout my 4 night stay as I had extended for an extra night from 6-10 April. Floors weren’t being swept in room or bathroom mopped. Front desk was hard to get a hold of, when we called from our room. When we went to Front desk, 2 staff at the front desk and 3 staff front of entrance chatting but no calls made to front desk were being answered which I found odd. Overall experience was great just minor things I had an issue with.
Leanne
April 2025
The property was undergoing renovations when we stayed so we were disappointed to see the main pool and gym were closed. However, the staff were very sympathetic about this and ensured our stay was comfortable regardless. Within a week, we could see how quickly improvements were being made; new bath towels, pool towels, loungers, umbrellas by the smaller pool. We would gladly stay here again in future as we realised how convenient the location is for exploring the island by car (and the hotel had ample parking spaces), and actually how well-priced the hotel is compared to other options on the island.
David
September 2024